Sparkle Washing Service Ltd
Effective Date: February 2026
Welcome to Sparkle Washing Service Ltd. By accessing our website or booking our services, you agree to the following terms and conditions. Please read carefully.
1. Our Services
Sparkle Washing Service Ltd provides professional cleaning services for residential, commercial, and specialist environments, including but not limited to:
- Regular and deep cleaning
- End-of-tenancy cleaning
- Office and commercial premises cleaning
- Healthcare and educational facility cleaning
- Carpet, upholstery, and window cleaning
- Event and post-construction cleaning
All services are carried out by trained staff using approved cleaning products and professional-grade equipment.
2. Booking & Confirmation
- Bookings can be made via phone, WhatsApp, email, or our website.
- All bookings require confirmation from Sparkle Washing Service Ltd before services are provided.
- For one-off or contract-based services, a quotation or service agreement will be provided.
3. Pricing & Payment
- Prices are provided in quotations and may change with prior notice.
- Payment methods include bank transfer, card payment, or cash as agreed.
- For recurring services, invoices may be issued monthly or as per the agreed schedule.
- Late payments may incur additional fees or suspension of services.
4. Cancellation & Rescheduling
- Cancellations must be made at least 24 hours before the scheduled service.
- Late cancellations or no-shows may incur a cancellation fee.
- Rescheduling is subject to staff availability.
5. Client Responsibilities
Clients agree to:
- Ensure safe access to the property, including unlocked doors or gates.
- Secure all valuables, fragile items, and sensitive materials.
- Inform Sparkle Washing Service Ltd of any potential hazards (e.g., pets, chemicals, machinery).
- Comply with all relevant health and safety regulations.
6. Service Limitations
- Sparkle Washing Service Ltd is not responsible for pre-existing damage or wear and tear.
- Services may be declined or modified if conditions are unsafe for staff.
- High-risk or specialised cleaning (e.g., biohazards, chemical spills) may require separate agreements.
7. Health, Safety & Insurance
- All staff are trained in safe cleaning practices.
- Sparkle Washing Service Ltd holds public liability insurance and other relevant coverage.
- We are not liable for incidents caused by unsafe client conditions or negligence.
8. Products & Equipment
- Standard cleaning products and equipment are used unless otherwise requested.
- Clients may request eco-friendly, hypoallergenic, or specialised cleaning products. Additional charges may apply.
- Clients are responsible for providing access to electricity and water where needed.
9. Complaints & Feedback
- Clients must report service issues within 24 hours.
- We will investigate and take reasonable steps to resolve complaints promptly.
- Feedback helps us maintain and improve service quality.
10. Data Protection & Privacy
- We collect and process personal information only for service delivery, billing, and customer support.
- We comply with UK GDPR and other relevant data protection laws.
- Client data is never shared with third parties without consent, except where required by law.
11. Liability & Indemnity
- Sparkle Washing Service Ltd is not liable for indirect, incidental, or consequential losses.
- Liability for direct damage caused by our staff is limited to the cost of the affected item(s).
- Clients agree to indemnify Sparkle Washing Service Ltd against claims arising from unsafe or negligent client practices.
12. Intellectual Property
- All website content, logos, and materials are owned by Sparkle Washing Service Ltd and protected under copyright law.
- No content may be reproduced without written permission.
13. Changes to Terms
- Sparkle Washing Service Ltd reserves the right to update or amend these terms at any time.
- Continued use of our website or services constitutes acceptance of the updated terms.
14. Governing Law & Jurisdiction
- These terms are governed by the laws of England and Wales.
- Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
For questions about these terms or our services, please contact:
Sparkle Washing Service Ltd
Leicester, United Kingdom